Customer Experience 3.0: High-Profit Strategies in the Age of Techno Service
John A. Goodman/ Business & Investing
Customer Experience 3.0: High-Profit Strategies in the Age of Techno Service John A. Goodman pdf completo - Customer Experience 3.0: High-Profit Strategies in the Age of Techno Service par John A. Goodman ont été vendues pour EUR 13,00 chaque exemplaire. Le livre publié par AMACOM. Il contient 279 pages et classé dans le genre Business & Investing. Ce livre a une bonne réponse du lecteur, il a la cote 3.5 des lecteurs 59. Inscrivez-vous maintenant pour accéder à des milliers de livres disponibles pour téléchargement gratuit. L'inscription était gratuite.
Détails de Customer Experience 3.0: High-Profit Strategies in the Age of Techno Service
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Titre du livre : Customer Experience 3.0: High-Profit Strategies in the Age of Techno Service
Auteur : John A. Goodman
Date de sortie : 2014-07-20
Catégorie : Business & Investing
Nom de fichier : customer-experience-3-0-high-profit-strategies-in-the-age-of-techno-service.pdf
Taille du fichier : 21.09 (La vitesse du serveur actuel est 26.69 Mbps
Customer Experience 3.0: High-Profit Strategies in the Age of Techno Service John A. Goodman pdf completo - With developments like smart phones, social media, mobile connectivity, big data, and speech analytics, businesses have more opportunities to enhance the customer experience than ever before. Not only that...customers expect more. Unfortunately, many companies fail to take advantage of and properly manage the tools that now exist, delivering a series of frustrating, disjointed transactions that drive people away. Customer Experience 3.0 provides firsthand guidance on what works, what doesn't--and the revenue and word-of-mouth payoff of getting it right. The book contains an innovative customer-experience framework and step-by-step roadmap, showing readers how to: ● Design and deliver flawless services and products while setting honest customer expectations ● Create and implement an effective customer access strategy ● Capture and leverage the voice of the customer to set priorities and improve products, services and marketing ● Use CRM systems, cutting-edge metrics, and other tools to deliver customer satisfaction. Great companies provide seamless experiences, seeming to know what customers want before they know it themselves...while others set up fancy Facebook pages and then drop the ball. This groundbreaking guide reveals how to delight customers using the best tools available.Rang parmi les ventes Amazon: #200304 dans eBooksPublié le: 2014-08-20Sorti le: 2014-07-20Format: Ebook KindlePrésentation de l'éditeurWith developments like smart phones, social media, mobile connectivity, big data, and speech analytics, businesses have more opportunities to enhance the customer experience than ever before. Not only that...customers expect more. Unfortunately, many companies fail to take advantage of and properly manage the tools that now exist, delivering a series of frustrating, disjointed transactions that drive people away. Customer Experience 3.0 provides firsthand guidance on what works, what doesn't--and the revenue and word-of-mouth payoff of getting it right. The book contains an innovative customer-experience framework and step-by-step roadmap, showing readers how to: ● Design and deliver flawless services and products while setting honest customer expectations ● Create and implement an effective customer access strategy ● Capture and leverage the voice of the customer to set priorities and improve products, services and marketing ● Use CRM systems, cutting-edge metrics, and other tools to deliver customer satisfaction. Great companies provide seamless experiences, seeming to know what customers want before they know it themselves...while others set up fancy Facebook pages and then drop the ball. This groundbreaking guide reveals how to delight customers using the best tools available.Présentation de l'éditeurWith developments like smart phones, social media, mobile connectivity, big data, and speech analytics, businesses have more opportunities to enhance the customer experience than ever before. Not only that...customers expect more. Unfortunately, many companies fail to take advantage of and properly manage the tools that now exist, delivering a series of frustrating, disjointed transactions that drive people away. Customer Experience 3.0 provides firsthand guidance on what works, what doesn't--and the revenue and word-of-mouth payoff of getting it right. The book contains an innovative customer-experience framework and step-by-step roadmap, showing readers how to: ● Design and deliver flawless services and products while setting honest customer expectations ● Create and implement an effective customer access strategy ● Capture and leverage the voice of the customer to set priorities and improve products, services and marketing ● Use CRM systems, cutting-edge metrics, and other tools to deliver customer satisfaction. Great companies provide seamless experiences, seeming to know what customers want before they know it themselves...while others set up fancy Facebook pages and then drop the ball. This groundbreaking guide reveals how to delight customers using the best tools available.
Catégories : Business & Investing
Si vous avez un intérêt pour Customer Experience 3.0: High-Profit Strategies in the Age of Techno Service, vous pouvez également lire un livre similaire tel que cc The Ten Principles Behind Great Customer Experiences, Chief Customer Officer 2.0: How to Build Your Customer-Driven Growth Engine, Sprint: How To Solve Big Problems and Test New Ideas in Just Five Days, Platform Revolution: How Networked Markets Are Transforming the Economyand How to Make Them Work for You, Gestion de la relation client: Total relationship management, Big data et Marketing mobile, Outside In: The Power of Putting Customers at the Center of Your Business, L'expérience client: le design pour innover, l'humain pour créer du lien, le collaboratif pour accompagner le changement, Mapping Experiences: A Complete Guide to Creating Value through Journeys, Blueprints, and Diagrams
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